Cannot Package Office 2016 For Mac

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Applies to:Office 2019 for Mac, Office 2016 for Mac

The Volume Serializer (VL) is used to activate Office 2019 for Mac or Office 2016 for Mac as a volume licensed version. It's an approximately 4 mb package file that you run on a user's computer, either before or after you've installed Office.

Download the Volume License (VL) Serializer from the VLSC

To download the VL Serializer, do the following:

  1. Sign in to the Volume Licensing Service Center (VLSC).
  2. Select the Download and Keys tab.
  3. Depending on the version that you're deploying, search for 'Office 2019 for Mac Standard' or 'Office 2016 for Mac Standard.'
  4. Select the Download link in the results panel.
  5. Select the Continue button at the bottom of the window.
  6. Select the icon (circle with download arrow) to download the VL Serializer .iso file.
  7. Once the download is complete, mount the .iso file to extract the VL Serializer package file.

Make sure you have the correct VL serializer version for the version of Office that you're deploying to your users.

VersionFile name
Office 2019 for MacMicrosoft_Office_2019_VL_Serializer.pkg
Office 2016 for MacMicrosoft_Office_2016_VL_Serializer.pkg

Then, deploy and run the VL Serializer package file on each computer that you want to activate Office as a volume licensed version.

Note

  • You can't use the VL Serializer for Office 2019 for Mac to activate a volume licensed version of Office 2016 for Mac.
  • Volume licensed versions of Office 2019 for Mac have version numbers of 16.17 or higher. Volume licensed versions of Office 2016 for Mac have version numbers of 16.16 or lower, such as 16.16.2 or 16.15.

Additional information about the VL Serializer

  • The volume license is located in the /Library/Preferences/com.microsoft.office.licensingV2.plist directory.
  • The licensing plist generated by the VL Serializer contains data that's encrypted by using the serial number of the boot drive on the computer where it was generated. Upon each Office application launch, the plist is decrypted by using the current boot drive serial number as the decryption key. If the data cannot be decrypted (for example, boot drive serial number is different), Office will go into an unlicensed state without warning.
  • Because the license plist file is encrypted using information from the computer on which it's installed, you can't copy it to a different computer to activate Office on that computer.
  • There's a single VL Serializer package that contains a single key that's shared between all volume licensed customer installations.
  • The VL Serializer package contains a binary executable that's named 'Microsoft Office Setup Assistant.' It's this executable that actually activates the volume license.
  • If you install the volume licensed version of Office 2016 for Mac from the .iso file downloaded from the VLSC, you don't need to run the VL Serializer. That installer package already has the VL Serializer functionality built-in. But, we recommend that you always download and install the most current version that's available on the Office Content Delivery Network (CDN) on the internet. For more information, see Download Office for Mac to your local network.
  • The VL Serializer package is compatible with mobile device management (MDM) servers such as Microsoft Intune, Jamf Pro, or FileWave.

Related topics

On this page:

  • Features
  • Access Office 365

Overview

If you buy an Office 365 subscription from Microsoft, and later get a subscription through the university, IU cannot refund the cost of your purchase from Microsoft.

Office 365 is a subscription-based service that provides multiple options for accessing the newest versions of Microsoft Office. Office 365 includes Office 2016 for Windows and macOS, cloud-based Office Online apps, and mobile apps for your smartphone or tablet. The service is free to all IU currently enrolled students, and all faculty and staff. You can install it on up to five PCs or Macs, five tablets (Windows, iPad, and Android), and five phones.

The subscription entitles you to use the software as long as you have an active IU computing account. Unlike a perpetual license, you are not entitled to use the software after you leave IU.

Features

Office 365 includes:

  • Office 2016 for Windows and macOS: The newest desktop versions of the Office suite
  • Office Mobile apps: Scaled-down, touch-optimized versions of Office for your smartphone or tablet
  • Office Online: Cloud-based versions of popular Office apps
  • OneDrive for Business: An online storage service that features:
    • 5 TB of personal cloud storage, accessible from anywhere, that syncs with your PC/Mac for offline access
    • The ability to easily share documents with others and control who can see and edit each shared file
    • Storage approved for institutional data classified as Public or University-internal (see Classification levels of institutional data)
    • For more, see OneDrive for Business in Office 365.
Some features (for example, Sway) will not be used with Indiana University's deployment of Office 365.

Access Office 365

To access Office 365, from a supported web browser, go to https://uits.iu.edu/office365 and click the button to sign in. At the first prompt, enter your IU username followed by @iu.edu (do this no matter what your email address is). Then, at the password prompt, enter your IU passphrase to continue logging in. Do not use any links on the sign-in pages other than the Next and Sign in buttons.

Office 365 offers several options for accessing Office applications:

Office 2016

Office 2016 is the current desktop version of the Office suite, available for Windows and macOS. Office 2016 includes Word, Excel, PowerPoint, Outlook, Skype for Business, Access, and Publisher; however, Access and Publisher are available only in the Windows version.

  • To keep Office 2016 activated, you must sign into your Office 365 account at least once every 30 days:
    1. From any Office 2016 application, choose Sign In at the top right.
    2. At the first prompt, enter your IU username followed by @iu.edu (do this no matter what your email address is). Then, at the password prompt, enter your IU passphrase to continue logging in. Do not use any links on the sign-in pages other than the Next and Sign in buttons.
  • To access Office 365 services (such as OneDrive for Business cloud storage and OneNote) from within Office 2016 applications, you must sign into your Office 365 account; see instructions above.
  • For a continually updated list of Office 2016 issues, see Known issues with Office 365 and Office 2016 at IU.
  • By default, the Windows Office 2016 installation is 32-bit, which UITS recommends.
  • To install the 32-bit (recommended) version of Office 2016 in Windows:
    1. Click Install Office apps, and then Office 2016 to download the installation package.
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    2. Run the downloaded installation package.
    3. Follow the on-screen instructions to finish the installation.
  • To install the 64-bit version of Office 2016 in Windows:
    1. From the Office 365 home page, click Install Office apps, and then Other install options.
    2. In the version information, click Advanced, and select 64 bit from the drop-down menu.
    3. Click Install.

    Office 2016 is now installed and ready to use.

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  • To install Office 2016 in macOS:
    1. Click Install Now to download the installation package.
    2. Run the downloaded installation package.
    3. Follow the on-screen instructions to finish the installation.
    4. After installation, open any Office 2016 application and click the button to sign in.
    5. At the first prompt, enter your IU username followed by @iu.edu (do this no matter what your email address is). Then, at the password prompt, enter your IU passphrase to continue logging in. Do not use any links on the sign-in pages other than the Next and Sign in buttons.

    Office 2016 is now installed and ready to use.

    At this time, Office 2016 for Mac does not include Skype for Business. You can install Skype for Business on Mac using IUware.

Office Online

The Office Online suite allows you to create and edit files using lightweight, web browser-based versions of Microsoft Office applications. The Office Online apps include Word, Excel, PowerPoint, OneDrive, and OneNote.

Click any app to launch it in your browser.

Office Mobile apps

The Office Mobile apps are scaled-down, touch-optimized versions of Word, Excel, PowerPoint, and OneNote. To get Office Mobile apps:

  1. Download the Office apps you want from your device's app store.
  2. After installation, open an app and click the button to sign in.
  3. At the first prompt, enter your IU username followed by @iu.edu (do this no matter what your email address is). Then, at the password prompt, enter your IU passphrase to continue logging in. Do not use any links on the sign-in pages other than the Next and Sign in buttons.

System requirements

For details, see System requirements for Office.